Product Information (Information sur le produit)

Hair Material: Best Selected Unprocessed Natural Human Hair
Density: 150%
Lace Size: 13×4 Size
Wig Parting: Free Parting
Hairline: Pre Plucked
Knots: Double Bleached Knots
Hair Color: Natural Color 1B
Lace Color: Medium Brown
Hair Lifespan: No Tangle No Shedding Low Maintenace, 12-24 Months Life with Proper Care

Matériau des cheveux: meilleurs cheveux humains naturels non transformés sélectionnés
Délié: pré plumé
Noeuds: Double noeuds blanchis
Couleur des cheveux: Couleur naturelle 1B
Couleur de la dentelle: brun moyen
Durée de vie des cheveux: pas d’enchevêtrement, pas de perte d’entretien, 12-24 mois de vie avec des soins appropriés

The Correct Measure Method (La méthode de mesure correcte)

Please stretch the hair and measure it from the hair weft to the hair ends.

The correct method: Choose a wisp of hair and stretch it to straight, then measure it from the weft to the ends to get the correct length.

(Veuillez étirer les cheveux et les mesurer de la trame aux cheveux.

La bonne méthode: choisissez une mèche de cheveux et étirez-la en ligne droite, puis mesurez-la de la trame jusqu’aux pointes pour obtenir la bonne longueur.)

Free Return Policy (Politique de retour gratuit)

You can return the hair if you are not satisfied with it in 15 days for free even after you use it, please contact us and we will provide you a free shipping label to send the hair to your local warehouse, so you can get back the refund within a week!

(Vous pouvez retourner les cheveux si vous n’en êtes pas satisfait dans les 15 jours gratuitement même après l’avoir utilisé, veuillez nous contacter et nous vous fournirons une étiquette d’expédition gratuite pour envoyer les cheveux à votre entrepôt local, afin que vous puissiez récupérer le remboursement dans la semaine!)

Feedback & After-Sales Service (Commentaires et service après-vente)

Any after sales issue, please contact us without hesitate. We will help u solve the issue based on our refund policy 🙂

(Tout problème après-vente, veuillez nous contacter sans hésiter. Nous vous aiderons à résoudre le problème en fonction de notre politique de remboursement 🙂

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SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Mojave Aster Express (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://express.mojaveaster.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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